Featured Solutions
Voicce Labs offers a comprehensive suite of tools that serve as the building blocks for delivering exceptional customer experiences. From analytics and real time feedback to agent web portal, our solutions cover everything in between. We invite you to browse our featured offerings and discover cutting-edge technology that will drive your organization towards success.
Blended AI Predictive Dialer for Amazon Connect
Say hello to the future of intelligent outbound calling with our Blended AI Neural Predictive Dialer fully integrated to Amazon Connect. With optimized dialing, it maximizes agent talk time, improves contact rates, and reduces idle time. The system constantly learns from historical data to enhance customer experience.
We are Amazon Connect Consultants
We have over 100 years of combined Amazon Connect, Lex, Polly, Lambda integrations and overall AWS experience. We are all call center consultants and have performed complex migrations of call centers from platforms such as Genesys, Avaya, Alvaria, Aspect, Noble Systems, CIsco and many others on to Amazon Connect. We can migrate your contact center to Amazon Connect for a fraaction of the cost of doing it in house.
Amazon Connect fully integrated suite
Turn Amazon Connect into a complete contact center solution with Voicce' unified agent desktop for Amazon Connect for blended inbound and predictive outbound operations & enable conversational experiences using Amazon Lex. The best of Amazon Connect with the best of Voicce.
Empower your human agents
Elevate your proactive outreach strategy and maximize campaign potential with our range of dialers including manual, preview, progressive, and predictive options. Additionally, our tool provides real-time access to customer data, allowing agents to personalize interactions and deliver exceptional customer experiences
Intelligent journey routing
Boost your agents' efficiency by leveraging our cutting-edge AI-powered statistical and predictive algorithms. Our comprehensive set of rules ensures that you reach the right customers at the right time, with intelligent sequencing for re-tries. Plus, our guided workflows and next-best-action intelligence allow you to optimize every customer interaction, maximizing your results.
AI and NLP Powered Voicebot
Our natural language voice bots for inbound and outbound calls revolutionize the way businesses engage with their customers. With advanced NLP and AI, our bots enhance customer experience, increase sales, optimize collection, and improve NPS. Goodbye to traditional IVR and hello to the future of intelligent voice bots for customer engagement.