AI CCaaS solution for efficient contact centers
An AI/ML solution that helps you dominate the customer experience battle
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Smart Workflows
Leverage your existing technologies such as business CRM and AWS platforms with Voicce' platform AI voice bots. Enhance customer experience by streamlining communication channels and personalizing interactions. Smart workflows within the software can automate tasks, saving time and improving accuracy. Real-time voice streaming gain insights to empower agents ability to quickly resolve issues. Identify upselling opportunities, and deliver seamless customer experiences, driving loyalty and competitiveness in today's markets.
Why Voicce
We automate the simple tasks with our Voicce Bots leaving your agents available for the more complex negotiations
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Easy setup
Set it up once, and you're good to go. No hassle or code required.
We pride ourselves in offering a fully cloud-based contact center solution. Infrastructure that is accessible to businesses of all sizes. Whether you are a small business or a large enterprise, we can help you get your AWS Call Center instance up and running quickly and efficiently. With our state-of-the-art infrastructure and expert support, you can rest assured knowing that your contact center is in good hands.
Amazon Connect Predictive Dialer with Blended AI Voice Bots.
Our solution is seamlessly integrated to your AWS instances. Don't have one yet? No problem, we can do it for you!
Unified Agent Panel for AWS Connect and Voicce.
Integrated predictive dialing and Voice localization bots. Turn AWS Connect into a automated outbound & blended operation.
Optimize your connections with advanced list management capabilities and a range of dialer options, including preview, predictive, and proactive dialers
Leverage the full power of AWS Connect Contact Flows to create engaging conversational experiences for your customers for both inbound and outbound.
Features
From API integrations to excellent product support - Voicce has it all.
At Voicce Labs, we are dedicated to being your trusted partner on the path to achieving excellent customer engagement and success. Our platform is designed to provide the necessary support to help your business win the battle for exceptional customer experience. You can count on our team to deliver top-quality implementation and professional services, empowering you to propel your performance to new heights. Let us help you achieve your goals and take your business to the next level.
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We are AWS Connect Consultants
We have over 100 years of combined Amazon Connect, Lex, Polly, Lambda integrations and overall AWS experience. We are all call center consultants and have performed complex migrations of call centers from platforms such as Genesys, Avaya, Alvaria, Aspect, Noble Systems, CIsco and many others on to Amazon Connect. We can migrate your contact center to Amazon Connect for a fraaction of the cost of doing it in house. If your primary business is not IT Consulting then you should not be architecting or developing software in-house. We live in a new world of Software-as-a-Service (SaaS). Expertise in IT development is now available off the shelf as best in class.